Frequently asked questions

Usable stores your team's knowledge as workspaces, fragments, files, and collections. Approved AI tools can then search and retrieve that memory when they need trusted context.

You can get started with Usable in under 5 minutes. Simply sign up, connect your tools, and start capturing knowledge. No complex configuration required.

Workspace owners pay for storage and knowledge creation tokens. Individual users pay for their own knowledge search tokens when they exceed free tier limits. You get 5 owned workspaces and 1 GiB storage free. Upgrade to Standard ($20/month) or Pro ($100/month) for higher limits.

Storage and knowledge creation tokens accumulate across your organization. For example, if you have 1 Pro user + 5 Standard users + 4 Free users, you get 140M creation tokens total (40M + 80M + 20M). Storage works the same way, giving you 109 GiB total (80 GiB + 25 GiB + 4 GiB). However, knowledge search tokens are individual per user. This makes it cost-effective for mixed teams.

The main differences are storage limits (1 GiB / 5 GiB / 80 GiB), knowledge creation token limits (5M / 16M / 40M per month), knowledge search token limits (500K / 3M / 7.5M per month), team size limits (5 members / unlimited / unlimited), and support levels (Community / Email / Dedicated Slack channel).

MCP (Model Context Protocol) is an open standard that lets AI tools like Claude Code, Cursor, Cline, VS Code, and Windsurf connect to external data sources. Usable exposes your workspaces over MCP so any compatible AI agent can search and retrieve approved memory during its work.

A memory fragment is a single piece of knowledge stored in Usable — a procedure, decision, runbook, code pattern, or solved problem. Fragments have a type (knowledge, recipe, solution, template, instruction set), tags, relationships, and full text. AI tools retrieve fragments instead of trying to fit everything into a prompt.

Yes. Usable works with Usable Chat, MCP-compatible development tools such as Cursor, Claude Code, VS Code, Cline, and Windsurf, plus API-based internal workflows.

You own your data. You can export all your knowledge fragments at any time in multiple formats including JSON, CSV, and Markdown. No vendor lock-in.

Being invited to workspaces does not affect workspace storage or creation costs. Only the owner pays for those. You pay for your own knowledge search tokens when you exceed your free tier limits, regardless of workspace ownership.

Knowledge creation tokens cover putting knowledge in: creating fragments, editing content, summarising source material, and updating workspace memory. Knowledge search tokens cover getting knowledge out: finding fragments, retrieving context, and answering from approved workspaces.

Free: Community support via Discord.
Standard: Email support with priority response times.
Pro: Dedicated Slack channel.

AI agents connect to Usable through Usable Chat, the MCP protocol, or the REST API. When an agent needs context — a runbook, a prior decision, a coding standard — it queries the workspace it's been granted access to, gets the relevant fragments back, and uses them to ground its response. The agent's organisation controls which workspaces each agent can see.

Yes. Usable works with Claude Code, ChatGPT, Cursor, Cline, Windsurf, VS Code, Gemini CLI, Raycast, and any other MCP-compatible tool. You can also integrate via the REST API for tools that don't speak MCP, including internal apps and custom agents.