Frequently asked questions

Usable uses AI to capture, compress, and organize your team's knowledge. It learns from your interactions and builds a searchable memory that grows smarter over time.

You can get started with Usable in under 5 minutes. Simply sign up, connect your tools, and start capturing knowledge. No complex configuration required.

Workspace owners pay for storage and knowledge creation tokens. Individual users pay for their own knowledge search tokens when they exceed free tier limits. You get 5 owned workspaces and 1 GiB storage free. Upgrade to Starter ($20/user/month) or Pro ($100/user/month) for higher limits.

Storage and knowledge creation tokens accumulate across your organization. For example, if you have 1 Pro user + 5 Starter users + 4 Free users, you get 140M creation tokens total (40M + 80M + 20M). Storage works the same way, giving you 105 GiB total (80 GiB + 25 GiB + 4 GiB). However, knowledge search tokens are individual per user. This makes it cost-effective for mixed teams.

The main differences are storage limits (1 GiB / 5 GiB / 80 GiB), knowledge creation token limits (5M / 16M / 40M per month), knowledge search token limits (500K / 3M / 7.5M per month), team size limits (5 members / unlimited / unlimited), and support levels (Community / Email / Email).

Yes! Usable integrates with popular development tools like Cursor, Claude Code, VS Code, Cline, Windsurf, and more. We're constantly adding new integrations based on user feedback.

You own your data. You can export all your knowledge fragments at any time in multiple formats including JSON, CSV, and Markdown. No vendor lock-in.

Being invited to workspaces doesn't affect workspace storage or creation costs — only the owner pays for those. However, you pay for your own knowledge search tokens when you exceed your free tier limits, regardless of workspace ownership.

Knowledge creation tokens power creating fragments, editing content, AI summarization, and keeping your memory mesh up-to-date. Knowledge search tokens power finding information, semantic search, and getting knowledge out of your memory mesh. Think of creation as "putting knowledge in" and search as "getting knowledge out."

Free: Community support via Discord.
Starter & Pro: Email support with priority response times.