Frequently asked questions
Everything you need to know about Usable.
How does Usable work?
Usable uses AI to capture, compress, and organize your team's knowledge.
It learns from your interactions and builds a searchable memory that grows
smarter over time.
How long does setup take?
You can get started with Usable in under 5 minutes. Simply sign up,
connect your tools, and start capturing knowledge. No complex
configuration required.
How does Usable billing work?
Workspace owners pay for storage and knowledge creation tokens. Individual users pay for their own knowledge search tokens when they exceed free tier limits. You get 5 owned workspaces and 1 GiB storage free. Upgrade to Starter ($20/user/month) or Pro ($100/user/month) for higher limits.
How do tokens work with multiple users?
Storage and knowledge creation tokens accumulate across your organization. For example, if you have 1 Pro user + 5 Starter users + 4 Free users, you get 140M creation tokens total (40M + 80M + 20M). Storage works the same way, giving you 105 GiB total (80 GiB + 25 GiB + 4 GiB). However, knowledge search tokens are individual per user. This makes it cost-effective for mixed teams.
What's the difference between pricing tiers?
The main differences are storage limits (1 GiB / 5 GiB / 80 GiB), knowledge creation token limits (5M / 16M / 40M per month), knowledge search token limits (500K / 3M / 7.5M per month), team size limits (5 members / unlimited / unlimited), and support levels (Community / Email / Email).
Can I integrate with my existing tools?
Yes! Usable integrates with popular development tools like Cursor,
Claude Code, VS Code, Cline, Windsurf, and more. We're constantly adding new integrations
based on user feedback.
What if I need to export my data?
You own your data. You can export all your knowledge fragments at any time
in multiple formats including JSON, CSV, and Markdown. No vendor lock-in.
What about workspaces I'm invited to?
Being invited to workspaces doesn't affect workspace storage or creation costs — only the owner pays for those. However, you pay for your own knowledge search tokens when you exceed your free tier limits, regardless of workspace ownership.
What are knowledge creation and search tokens?
Knowledge creation tokens power creating fragments, editing content, AI summarization, and keeping your memory mesh up-to-date. Knowledge search tokens power finding information, semantic search, and getting knowledge out of your memory mesh. Think of creation as "putting knowledge in" and search as "getting knowledge out."
What support do I get at each level?
Free: Community support via Discord.
Starter & Pro: Email support with priority response times.
Starter & Pro: Email support with priority response times.