Public bodies
Consistent service guidance
Keep rules, procedures, prior decisions, and internal guidance in approved workspaces so staff and AI tools use the same source.
Where organisational memory becomes useful
Usable helps organisations keep valuable knowledge under control while making it available to approved AI tools, staff, developers, DevOps teams, and customer-facing assistants.
Where teams put it to work
Different organisations, different problems, governed memory within the right boundaries.
Consultancies
Reusable client knowledge
Turn each engagement into memory: client context, delivery standards, meeting outcomes, and implementation lessons.
Growing teams
Onboarding without repeat explanations
Preserve how work is done so new people and AI assistants do not depend on scattered chat history or senior colleagues.
Dev and DevOps
Standards available before work starts
Store architecture decisions, repo patterns, deployment rules, incident fixes, and solution writeback so AI-assisted work compounds.
The same compounding cycle
Different teams need different knowledge, but the way learning compounds stays the same.
1
Trigger
A question, decision, idea, or problem creates a reason to act.
2
Discover
Usable retrieves relevant sources from the workspaces that person or agent is permitted to use.
3
Structure
People and agents turn durable knowledge and live evidence into a clear outcome or next action.
4
Capture
A person reviews the result before the verified lesson becomes reusable memory.
Examples by team
Start where knowledge is already valuable and repeated often.
Operations
Internal service desk
Make policy answers, approval steps, checklists, and escalation routes available from one controlled memory base.
Delivery
Client handovers
Keep project decisions, implementation notes, and client-specific context usable after the original team moves on.
Product
Customer assistant
Embed Usable Chat in a product so customers can ask against approved documentation and domain knowledge.
Engineering
Agentic development workflow
Ground plans in prior solutions, enforce standards, and write completed work back as reusable memory for the next task.
DevOps
Infrastructure knowledge that survives incidents
Capture deployment patterns, event flows, runbooks, Kubernetes notes, and fixes so operational knowledge is not trapped in one session.
Need technical integrations? Use the features page for MCP, API, Usable Chat, and workflow details.
See features