Refund & Digital Fulfillment Policy

1. What we deliver

Usable is a digital subscription service supplied by Usable Sp/f. We do not sell or ship physical goods through www.usable.dev. There are therefore no physical shipping charges, carriers, or delivery addresses.

2. Digital delivery

A free account is normally available after account registration and email or identity verification. Paid features are normally activated after the checkout confirms payment. Access is delivered through your Usable account; no product is sent by post.

If paid access has not been activated within one hour of successful payment, contact us with the account email, payment date, amount, and transaction or invoice reference. Do not send a full card number or security code.

3. Subscription renewal and cancellation

Paid subscriptions renew automatically at the billing interval and price shown at checkout until cancelled. You can cancel from the billing area or contact customer service. Unless mandatory law, the checkout, or a separate written agreement says otherwise:

• cancellation takes effect at the end of the current paid billing period;
• you keep paid access until that date; and
• we do not provide a prorated refund for an unused part of a billing period.

4. Refunds

You may request a refund if you were charged more than once for the same purchase, charged after an effective cancellation, charged an amount different from the confirmed checkout amount, or unable to receive the paid Service because of a failure attributable to Usable that we could not remedy within a reasonable time.

Refund requests should be submitted without undue delay and, where possible, within 14 days of the charge. We assess each request against account, payment, usage, and service records. Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary.

Except where required by law or stated above, subscription fees and usage already consumed are non-refundable. Nothing in this policy limits statutory consumer rights that cannot lawfully be excluded.

5. Plan changes and usage charges

Before confirming a plan change, the Service shows when it takes effect and any immediate or prorated amount. Paid-plan usage above the included allowance is charged at the rate published on our Pricing page. If you believe a measured usage charge is incorrect, contact us so we can investigate the underlying records.

6. Failed or disputed payments

If a payment fails, we may retry it or ask you to update the payment method. Paid features may be limited after reasonable notice while payment remains overdue. Please contact us before initiating a chargeback so we have an opportunity to correct duplicate, unauthorised, or incorrectly processed charges promptly.

7. How to request help or a refund

Contact customer service and include the account email, transaction date, amount, invoice or transaction reference, and a short explanation:

Usable Sp/f
Vestara Bryggja 15
100 Tórshavn
Faroe Islands
Email: usable@usable.dev
Phone: +298 556 600

We aim to acknowledge customer-service requests within two business days. Resolution time depends on the investigation and payment provider.

8. Related terms

This policy forms part of our Terms of Service. Personal data used to investigate payments and refunds is handled as described in our Privacy Policy.