Staff
Ask internal knowledge directly
Teams can ask questions against approved workspaces instead of searching documents, chat history, or old email threads.
A simple way to ask your organisation's memory
Give staff, customers, developers, or operators an assistant that answers from selected Usable workspaces. Use it in the browser, or embed it inside your own product when the answer belongs where the work happens.
Who Usable Chat helps
Different audiences reach the workspaces approved for them.
Customers
Answer inside your own product
Embed a controlled assistant in portals, dashboards, customer apps, and SaaS products where users already work.
Control
Choose exactly what the assistant can use
Bind chat to selected workspaces, files, collections, or fragments so answers stay grounded in the right material.
Technical teams
Ask against code, standards, and runbooks
Use chat to shape PRDs, retrieve repo standards, inspect prior fixes, and turn completed work into reusable memory.
Where Usable Chat fits
Use chat when people need answers, not another place to manage knowledge.
Public bodies
Service guidance for staff
Give staff a safer way to ask about rules, procedures, prior decisions, and internal guidance.
Consultancies
Project memory for client work
Let delivery teams ask against client context, standards, meeting outcomes, and lessons from earlier work.
Products
Domain assistant for customers
Add answers to specialist products without exposing every document or workflow behind the scenes.
Developers
Planning with real project memory
Shape PRDs and implementation plans against approved standards, prior solutions, and known pitfalls.
DevOps
Operational answers from runbooks
Ask about deployment steps, incident patterns, event flows, and infrastructure notes stored in approved workspaces.
Simple for users. Controlled for organisations.
The visible experience stays plain while access, context, and product boundaries stay governed.
Grounding
Answers from approved memory
The assistant works from selected Usable workspaces instead of uncontrolled personal context.
Privacy
AI data is handled carefully
Selected AI request paths use supported providers and configurations designed for zero retention. Retention depends on the chosen feature, provider, and deployment.
Embeds
Safe product boundaries
Domain controls, embed tokens, and host-owned configuration keep the assistant inside the intended product surface.
For product, developer, and DevOps teams
Keep the advanced controls available without making every buyer parse them first.
1
Choose context
Set the workspaces, collections, files, or fragments the chat surface can use.
2
Embed or open chat
Use the browser chat directly, or load an embedded assistant with your product shell and allowed domains.
3
Add product actions
Expose only the host-app tools the assistant should call for that customer workflow.
Need the underlying memory layer? Usable Chat is strongest when paired with well-curated Usable workspaces.
See Usable