Public bodies
Consistent service guidance
Keep rules, procedures, prior decisions, and internal guidance in approved workspaces so staff and AI tools use the same source.
Where organisational memory becomes useful
Usable helps organisations keep valuable knowledge under control while making it available to approved AI tools, staff, developers, DevOps teams, and customer-facing assistants.
Where teams put it to work
Different organisations, different problems, the same governed memory.
Consultancies
Reusable client knowledge
Turn each engagement into memory: client context, delivery standards, meeting outcomes, and implementation lessons.
Growing teams
Onboarding without repeat explanations
Preserve how work is done so new people and AI assistants do not depend on scattered chat history or senior colleagues.
Dev and DevOps
Standards available before work starts
Store architecture decisions, repo patterns, deployment rules, incident fixes, and solution writeback so AI-assisted work compounds.
The common pattern
Different teams need different knowledge, but the control model stays the same.
1
Collect what matters
Procedures, files, decisions, standards, answers, and project context are stored before they disappear.
2
Set the boundary
Workspace access decides which team, assistant, customer, or product surface can use that memory.
3
Ask from the right place
Use Usable Chat, embedded assistants, MCP clients, APIs, or internal apps to retrieve approved context.
Examples by team
Start where knowledge is already valuable and repeated often.
Operations
Internal service desk
Make policy answers, approval steps, checklists, and escalation routes available from one controlled memory base.
Delivery
Client handovers
Keep project decisions, implementation notes, and client-specific context usable after the original team moves on.
Product
Customer assistant
Embed Usable Chat in a product so customers can ask against approved documentation and domain knowledge.
Engineering
Agentic development workflow
Ground plans in prior solutions, enforce standards, and write completed work back as reusable memory for the next task.
DevOps
Infrastructure knowledge that survives incidents
Capture deployment patterns, event flows, runbooks, Kubernetes notes, and fixes so operational knowledge is not trapped in one session.
Need technical integrations? Use the features page for MCP, API, Usable Chat, and workflow details.
See features